Gwen's Resume
Gwendolyn Sue Dapper
Mountain View, California, gwen@daisydo.com
Objective
A web design and development position that utilizes my creative and problem-solving abilities.
Skills
Six years experience in web development, design and management with responsibilities that include creating and modifying HTML pages, Perl scripts, and Allaire Cold Fusion pages, with strong attention to meeting user needs, efficiency and teamwork. Areas of technical expertise include:
DreamWeaver, Allaire Cold Fusion, Allaire
Spectra, NetObjects Fusion, FrontPage 98, Fireworks, Photoshop,
Microsoft IIS 4.0, Hyperion Enterprise & SpiderMan, Crystal
Reports, Microsoft Office Suite (Word, Excel, PowerPoint,
Access, Outlook), VI, Perl, CGI, HTML, CSS, and JavaScript.
Professional Experience
Aspect Communications
San Jose, California, 2000 - 2001
Web Production Specialist
Served as site producer for intranet sites and collaborated with cross-departmental teams to develop project requirements and generate solutions. Act as resident Dreamweaver expert. Implemented Perl scripts, created images and page layouts for web-based projects, and maintained HTML pages for Intra and Internet sites. Built Allaire Spectra display handlers, composed Allaire Cold Fusion pages and created Allaire Spectra objects for forthcoming dynamic aspect.com site.
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Heightened international program awareness, triggered new lead contacts and generated 75,000 individual hits in one month, with the design, creation, and implementation of the Aspect incontact magazine web presence.
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Enhanced user experience, fostered self-reliance and simplified knowledge transfer with the conceptualization and execution of AspectNet "Centers" of information.
Matrix Absence Management
San Jose, California, 1999 - 2000
Web Content Manager
Implemented company-wide web content. Produced users' manuals and served as project manager for Intranet and Internet redesigns. Developed Perl scripts for DHTML page creation, diagnosed and corrected hardware, software and web related problems and served as web group technical lead. Produced Request for Proposal documentation and served as vendor liaison. Conceived, co-designed and developed corporate Intranet and Internet websites as well as customer requested sites.
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Improved information accessibility, decreased content cycle time and enabled employee autonomy with the development and implementation of Perl scripts that dynamically create content for the Matrix Intranet site.
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Strengthened customer satisfaction, heightened product knowledge and increased corporate visibility with the development, production and management of the Matrix Internet site and client benefit sites.
Advanced Micro Devices
Sunnyvale, California, 1997 - 1999
Enterprise Analyst 1 (1998-1999)
Responsible for designing and producing Intranet web sites, maintaining NT web server and supporting software including Hyperion Enterprise, Hyperion Spider-Man, and DAZEL. Developed Access 97 applications, created financial reports, and worked with internal customers to formulate service level agreements.
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Increased accessibility, improved usability, and clarified pertinent financial information to AMD employees with the development and maintenance of Finance@AMD, an AMD Intranet site.
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Reduced data redundancy, decreased transcription errors, and saved administrative man-hours by co-developing an Online Incidents Intranet web site with an Access 97 database interface.
Rotational Training Program Analyst 1 (1997-1998)
Selected as one of six high potential individuals to participate in newly created business systems program that rotated participants through key projects in IT groups. Program consisted of individual assignments, team projects and quarterly performance presentations. Individual assignments included authoring user and technical manuals, interviewing users to determine reporting needs, reviewing report generating code for Y2K compliance, creating Access 97 applications and constructing Perl scripts to interface with various database systems.
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Eliminated transcription errors, saved help desk man-hours, and simplified the work request process by populating a Remedy schema and returning work request numbers in the development of an on-line form created in Perl.
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Reduced data input time and simplified stock information transmission process to treasury services with the development of an International Stock application using Access 97.
Powermate Software
San Jose, California, 1996 - 1997
Web Master
Developed and maintained corporate web site. Provided internal customer support by installing necessary software on multiple platforms and troubleshooting software and hardware problems.
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Elevated company visibility and increased product sales by establishing company Internet presence.
Business Student Advisement Center
San Jose, California, 1996 - 1997
Business Student Advisor
Applied personal background and knowledge
to assist students in identifying their desired academic
and career development path. Devised creative solutions
for potential academic obstacles and challenges by comparing
students' collegiate history to university requirements.
CF MotorFreight
Menlo Park, California, 1991 - 1995
Assistant to the Vice President, Quality Processes
Supported team environment by quickly addressing
software questions and concerns. Effectively handled internal
and external customer issues, and assisted in managing day-to-day
operations for Quality Processes department.
Education
San Jose State University
San Jose, California, May, 1997
Bachelor of Science
Business
Administration, Management
Information Systems, GPA 3.4
Activities
BUILD Menlo Park, California, 2001- 2003
Design and develop website. Train interns and volunteers on content and image creation. Instruct and support students by teaching them skills needed to create a web presence. Foster student business plan development with mentoring and encouragement.
Columbia Middle School
Sunnvyale, California, 1998 - 1999
E-mail Mentor (Spring 1999)
Volunteer teaching HTML to students (Spring 1998)
MIS Club - San Jose State University
San Jose, California, 1995 - 1996
President (Fall 1996)